Reports to: Manager, Documentation, Localization, & Training
Department: Client Services
Contact: PHT_TrainingATphtcorpDOTcom
Position Summary: The Training Developer serves as a course developer / instructor, and is responsible for assisting the Sr. Training Developer build and maintain a role-based curriculum of: instructor-led, web-based, and eLearning courses that meet our customers’ training needs.
This role involves all aspects of course development, including: needs analysis, high level design, detail design, development, beta testing, finalization for production, and rollout.
S/he interfaces with clients as well as project teams.
Position Responsibilities: Leadership- Assists the Manager of Documentation, Localization, & Training in:
- Developing effective and efficient customer training processes and procedures
- Training new and existing PHT staff on customer training delivery procedures and best practices
Training Content Development- Facilitates gathering customer and site training requirements for all studies
- Creates and coordinates the production of raw content to be used in the creation of eLearning, eTraining and Video-based training programs
- Collaborates closely with subject matter experts, management, and various cross-functional teams
- Designs curriculum for specific training programs related to product, project, and protocol-specific training deliverables
Education Minimum: BS, BA or equivalent
Required Skills and Experience:
- Knowledge of eLearning solutions for software application training
- 1-2 years of experience designing and developing technical course materials using proven instructional design methodologies
- Experience developing content suited for multiple delivery channels (instructor-led classes, online virtual classes, and self-paced eLearning training material)
- Ability to create and maintain multiple courses simultaneously
- Ability to meet deadlines, prioritize, and deliver quality results in a time-sensitive environment
- Strong training skills (i.e. is able to determine appropriate training methodology based on identified needs, effectively delivers classroom and nontraditional training programs as appropriate, etc.)
- Exceptional written and verbal communication skills
- Excellent decision making, analytical and problem solving skills
- Track record of cross functional collaboration
- Demonstrated success managing complex projects from start to finish, and working effectively with external vendors, as needed
Preferred Skills and Experiences:- Experience in creating and managing rapid training engagement processes including: adaptive training plans and timelines
- Experience in eLearning Instructional Design (ID)
- Knowledge of Pharmaceutical industry training methodologies
- The ability to learn technical products quickly using pre-release documentation and pre-release software
- Utilizing virtual delivery platforms such as Adobe Connect
- eLearning or training-related professional certifications are a plus
- A track record of implementing successful global programs
- eLearning development with Adobe eLearning Studio & Adobe Captivate
- Experience in implementing Learning Management and Content Management solutions
- Proficient in course-authoring tools (both technology-based and instructor-led training) such as: Articulate, Captivate, Flash, Microsoft PowerPoint, Word, Visio, and CourseBuilder.
Tasks:- Travel and conduct face-to-face customer trainings
- Schedule and conduct trainings training via web
- Design and develop new technical product training courses for customers
- Work with subject matter experts on course design and content
- Manage activities surrounding needs assessment, design and preparation of technical training
- Work with Engineering & Product Management to integrate new features/functionality into curriculums
- Assist with creating and managing the technical training content repository
- Assist with creating reproducible practices and processes to support new product launches and updates
PHT-Specific Training:- Core LogPad/StudyPad/SitePad and StudyWorks functionality
- SOP0401 eClinical Trial Configuration & Management
- SOP0403 eClinical Trial Deployment and Execution
- ePro Designer
- Software Development Lifecycle
General Business Training Tools and Proficiencies Required:- Microsoft PowerPoint
- CMS Methodology
- LMS Methodology
- Visio
