Customer Service Representative

The Drake Company, an integrated packaging and display company, located in Houston, Texas is seeking an energetic, detail oriented Customer Service Representative who knows how to efficiently and effectively estimate and process customer orders, and who preferably has experiences in the corrugated packaging and display industry.

Excellent math skills and the ability to use a tape measure are essential. The ability to describe objects and processes over the phone and in writing are keys to success in this role.

Attention to detail and outstanding organizational skills necessary. Must enjoy communicating with all levels of employees and willing to go the extra mile for the Account Executives and Customers.

JOB DUTIES AND RESPONSBILITIES:

• Create estimates from design specifications.

• Prepare formal quotes for customer.

• Work with production for judgment on routing of machines.

• Track orders through production.

• Communicate order status, any problems, changes and alterations to plant personnel, sales representatives, and customers.

• Take initiative to prevent problems.

• Manage inventory and produce inventory reports.

SKILLS AND QUALIFICATIONS:

• Corrugated packaging experience strongly preferred.

• Able to prepare and maintain complex records and files. Basic math skills including the ability to add, subtract, multiply, divide in all units of measure and compute rates, ratios, percentages and calculate figures and amounts such as discounts, costs, commissions, proportions and volumes. Understands measurements for sizing and reading tape measure.

• Ability to carry out complex instructions. Able to read and interpret documents such as structural specification layouts, sales reports, operating instructions, training and procedure manuals.

• Advanced computer skills including Word and Excel; Experienced in ERP systems.

• Ability to describe physical objects and job processes over the phone and in writing.

• Able to facilitate communication between customers, sales representatives and production personnel.

• Extensive experience with ERP systems - "Super User".

• 3-5 years customer service in a manufacturing environment.

• Excellent verbal and written communication skills.