Candidates must have an active TS/SCI government clearance AND a security+ certification. Please note that there are NO exceptions.
Experience with Active Directory a must
Demonstrates basic knowledge of the Microsoft Windows desktop operating systems and administrative tools
Demonstrates basic knowledge of Enterprise support hardware, software, network connectivity and applications
Provides accurate and detailed documentation of the IT problem, analysis and resolution actions performed during the IT restoration process
Complies with documented procedures for IT service restoration by adhering to ESD policies and procedures relative to problem analysis and resolution
Demonstrates excellent Customer Relationship skills through communications, tone, knowledge, and respect while engaging via phones, web tickets, and other communications media
Demonstrates good writing skills relative to etiquette, clarity, concise information gathering, feedback, and written documentation during troubleshooting activities and resolution
Demonstrates ability to independently understand, troubleshoot, and resolve many types of Service Requests
This is considered a junior to mid level technician.
About The Experts:
Professional services provider of IT, Engineering and System Integration for Federal, State & Local governments and departments.
