Posted 132 days ago in Information Technology
Acxiom Corporation is currently seeking a Desktop Support Technician for our Foster City, CA location.
Duties and Responsibilities:
*Designs, constructs, tests and implements Data Loss Prevention solutions. Monitors, identifies and resolves infrastructure problems.
*Verifies stability, interoperability, portability, security, or scalability of solutions.
*Adheres to various processes including incident management and change management processes.
*Responds to client/stakeholder problems in a timely manner, prioritizing multiple issues based on the severity of the case.
*Updates tickets with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts.
*Standardizes, automates and/or streamlines work processes as appropriate to drive consistency in approach and increase efficiency. Identifies proactive approaches to minimize reactive modes. Identifies and diagnoses areas of design, maintenance and/or process improvement.
*Reviews/audits infrastructure, identifies gaps and provides gap analysis.
*Develops, maintains and shares best practices.
*Keeps informed and evaluates the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies.
*2+ years of demonstrated experience troubleshooting PC desktop issues is required.
*MAC and IPAD (Lion and Mountain Lion OS) experience working in large enterprise environments.
*Experience with Windows XP, Win 7, Operating Systems.
*Must be proficient in PC peripherals including but not limited to printers, External storage drives, and PDAS.
*Must be proficient in Microsoft Office products.
*Strong interpersonal, communication skills.
*Basic understanding of network fundamentals.
*Ability to lift and move printers and desktop computers.
*Analytical and problem solving skills.
Nice to have:
*Apple Certified preferred
*Microsoft MCSE preferred
Acxiom is an enterprise data, analytics and software as a service company that uniquely fuses trust, experience and scale to fuel data-driven results. For over 40 years, Acxiom has been an innovator in harnessing the most important sources and uses of data to strengthen connections between people, businesses and their partners. Utilizing a channel and media neutral approach, we leverage cutting-edge, data-oriented products and services to maximize customer value. Every week, Acxiom powers more than a trillion transactions that enable better living for people and better results for our 7,000+ global clients. For more information about Acxiom, visit Acxiom.com.
Acxiom is an EEO/AA employer.
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