Field Service Manager

The Satellite Technician Manager provides leadership and manages overall direction for the Satellite TV Installation/Technician team to ensure 100% customer satisfaction. This person is responsible for reviewing performance, addressing escalated issues and resolving problems.

Primary responsibilities are described below:

• Support new employees to create a high performing team
• Practice and coach behaviors that ensure quality customer service
• Train new and existing Installers/Technicians on effective service techniques and tools
• Conducts on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Responsible for monitoring and reporting team's performance
• Manages fleet-related processes including vehicle maintenance and upkeep

A successful Satellite Technician Manager will have the following:

• High School diploma or equivalent (degree preferred, but not required), and 1-2 years experience in construction, electrical, or a related field
• A history of successfully leading high performance teams
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals to write reports and correspondence
• Must be willing to work flexible hours, including weekends
• Excellent presentation, facilitation and communication skills
• Must be able to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports, including thorough knowledge of satellite systems installation
• Basic computer skills in MSWord and Excel, PowerPoint skills preferred
• Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle