Front Office Staff - Clawson, MI

The Opportunity: 

A private Hearing Healthcare practice located in Clawson, MI is looking for an energetic and motivated individual to manage the front office and represent our practice with professionalism.  Job Duties and Responsibilities

·         Effectively manage incoming calls and patient contacts with intent of capturing hearing aid sales opportunities

·         Effectively execute patient referral process with intent of capturing referrals which lead to hearing aid sales opportunities

·         Effectively manage schedule

·         Contact patients to confirm appointments

·         Track and report daily scheduling metrics

·         Greet patients immediately upon their arrival and provide excellent customer service

·         Maintain patient records in billing/scheduling system and in hard copy

·         Type correspondence for professionals

·         Provide back-up billing support

·         Will be taught how to clean and do minor repair of hearing aidsQualifications

• High School Diploma or GED required, Associates degree preferred
• 2 years front office experience, preferably in a medical setting
• Must be computer literate in all Microsoft Office programs
• Must be able to work well independently and be detailed-oriented

The successful Front Office candidate will also possess:

• Excellent people and customer service skills
• Ability to handle heavy phone work and provide top-notch service
• Strong organizational skills
• Excellent communication skills

 CompensationWe provide a competitive salary and a bonus.