Help Desk Technician |
This job posting is closed.
Share this job:
- Location: Fort Sam Houston, TX
- Category: Gov/Military
- Posted: 37 days ago
Job Description:
Hardware and Software Installation and Maintenance Services: The Computer/Systems
Technician shall:
Perform installation, configuration, troubleshooting and maintenance of hardware devices in both stand-alone and network configurations. This will include systems operating on a Windows 2003/2008 Network, as well as Windows XP and Windows 7 with remote administration capabilities
Install, configure and troubleshoot software as well as firmware on servers and workstations.
Assist with keeping all systems updated with the latest applicable patches and configurations to enable efficient operations. Access to internet sites for obtaining system-level updates, patches, and support information is required.
Use software support products and technical support services such as Microsoft TechNet, network diagnostic applications such as Dameware, Hyena, and other tools to perform troubleshooting.
Responsible for developing system image services using imaging processes including maintaining a disk images, image repository and catalog, and restoration of all types of hard drives (workstation-based and docking station/laptop based).
Help Desk Support: The Computer Technician shall provide help desk support in
concert with an Enterprise Service Desk (ESD) using the Remedy Help Desk and ticket management system to troubleshoot network, hardware, software and printing issues, including use of diagnostic software, software and driver installation/updates, and remote desktop access, as well as other system tools.
Suggested knowledge/skills/experience and required certifications
Possess A+ Certification (required).
Experience in working help desk support to troubleshoot network, hardware, software and printing issues, including use of diagnostic software, software and driver installation/updates, as well as system tools
Experience in monitoring and analyzing system log files using system-level software tools including Microsoft systems manager, Diskkeeper, McAfee Management Edition, Hyena (System Tools), Dameware, Remedy, etc.
Knowledge in setting up and maintaining image libraries for workstations. Creation and restoration of images experience.
Experience in supporting Government-licensed software products including Microsoft Windows XP, Windows 7, Microsoft Office, Exchange/Outlook, Internet browsers and miscellaneous software applications.
Technician shall:
Perform installation, configuration, troubleshooting and maintenance of hardware devices in both stand-alone and network configurations. This will include systems operating on a Windows 2003/2008 Network, as well as Windows XP and Windows 7 with remote administration capabilities
Install, configure and troubleshoot software as well as firmware on servers and workstations.
Assist with keeping all systems updated with the latest applicable patches and configurations to enable efficient operations. Access to internet sites for obtaining system-level updates, patches, and support information is required.
Use software support products and technical support services such as Microsoft TechNet, network diagnostic applications such as Dameware, Hyena, and other tools to perform troubleshooting.
Responsible for developing system image services using imaging processes including maintaining a disk images, image repository and catalog, and restoration of all types of hard drives (workstation-based and docking station/laptop based).
Help Desk Support: The Computer Technician shall provide help desk support in
concert with an Enterprise Service Desk (ESD) using the Remedy Help Desk and ticket management system to troubleshoot network, hardware, software and printing issues, including use of diagnostic software, software and driver installation/updates, and remote desktop access, as well as other system tools.
Suggested knowledge/skills/experience and required certifications
Possess A+ Certification (required).
Experience in working help desk support to troubleshoot network, hardware, software and printing issues, including use of diagnostic software, software and driver installation/updates, as well as system tools
Experience in monitoring and analyzing system log files using system-level software tools including Microsoft systems manager, Diskkeeper, McAfee Management Edition, Hyena (System Tools), Dameware, Remedy, etc.
Knowledge in setting up and maintaining image libraries for workstations. Creation and restoration of images experience.
Experience in supporting Government-licensed software products including Microsoft Windows XP, Windows 7, Microsoft Office, Exchange/Outlook, Internet browsers and miscellaneous software applications.
About the Company:
Autonomy Business Solutions, Inc. Autonomy Business Solutions Inc. is a Woman-Owned, Department of Veterans Affairs verified Service Disabled Veteran Owned Business, and certified Disadvantaged Business Enterprise, providing a broad spectrum of engineering, IT, consulting, and management support services for government and commercial sector needs.