This position is responsible for supporting the company operations of the company office by maintaining office systems providing first class customer service and supervising support staff. The expectations will be to consistently strive to maintain financial and system accuracy and accountability. The office, lead by this position must also achieve external and internal customer service excellence that will meet or exceed corporate objectives.

Essential Duties and Accountabilities
• Manage an automated, customer-driven office with a small staff of customer service professionals.
• Administer operational procedures for AP/ AR/inventory control and customer service.
• Responsible for daily, weekly, and monthly reports.
• Keep accurate financial records.
• Maintain high performance ratings regarding customer service surveys.
• Maintain a disciplined Accounts Receivable.
• Works with other associates in a spirit of teamwork and cooperation to accomplish goals.
• Maintains cleanliness standards of a professional office.
• Assists in other areas and/or departments as requested.



COMPETENCIES

Technical: (must possess the following skills and knowledge)

• Must have a minimum of 2 years of direct supervisory experience
• High school diploma or equivalent.
• Ability to use the computer competently, expert abilities with MS Word and Excel.
• Ability to use a 10-key calculator by touch.
• Ability to read purchase orders, packing slips, shipping documents.
• Ability to read, interpret and act upon company generated reports.
• Previous experience meeting budgets.
• Previous experience in AR/ AP.
• Must be comfortable communicating with all levels of management.
• Must be a self-starter who is good at identifying & leveraging opportunities as they arise.
• Must have a positive attitude and be team oriented.
• Must be able to lead and motivate by example
• Strong organization skills

Behavioral: (must consistently demonstrate the following behavioral attributes)

• Focus on Profitability
• Exercises good fiscal judgment.
• Seeks ways to improve processes to increase profits.
• Acts to protect company assets.
• Commitment
• Keeps commitments.
• Recognizes the issues, focuses on optimal results.
• Makes a commitment to the success of the team, department, and company.
• Teamwork
• Respects & supports team members, manages conflict effectively.
• Supports decisions, puts what is best for Company above personal agenda.
• Creative and action oriented in solving problems and improving processes.
• Personal Growth
• Invests in training and development, seeks challenges.
• Assumes additional responsibility as necessary.
• Strives to make the company a great place to work for self and others.
• Communication
• Listens and allows for a free exchange of ideas.
• Creates an environment of trust by giving and receiving honest communication.
• Communicates in an open, considerate manner with associates, managers, hubs, customers, and vendors.
• Manages personnel handling “front line” contact responsibilities of customer network.

Other Requirements
• Able to work over 40 hours, able to maintain work schedule, good attendance and punctuality.
• Valid driver’s license preferred.
• Must be able pass drug screen whenever required.


AN EEO/DV/WM Company
For consideration for this position, please submit your resume.
Must pass a background check and drug test.