Operations Consultant-Call Center(4582)

Las Vegas, NV

Posted 157 days ago in Everything Else

Background
Healthcare client, focused on dentistry
Call center has about 300 people focused on:

Inbound calls to schedule new and existing patients at 200+ centers in CA, NV, AZ, TX
Outbound sales calls to get people to come back and complete treatment
Collections for insurance and from patients who are extended credit

Scope and activities
Consultant will focus on:

Call center efficiency – workforce management, performance management, technology, etc.
Call center effectiveness – scheduling effectiveness, selling process, integration with Ops and Finance, etc.
Collections – staffing levels, efficiencies, etc.

Required experience and skills:

Must have led call center operations
Several years as a consultant optimizing call center performance
Healthcare experience

Work is based in Orange County, CA. Starts in early December, initially for 3 mos, opportunity for extension.

About Client of OnDemand Resources:

OnDemand Resources, a three time Inc. 500/5000 company, enables clients to address their urgent expert resource needs in Strategic Procurement, Supply Chain and Operations by rapidly matching them with independent subject matter experts. Companies get the right skills, at the right time, for immediate impact and fast results at a significant cost advantage over traditional consulting alternatives. Additionally, OnDemand helps companies to engage top executive talent for full time opportunities and provides clients with truly a single source solution to their needs for exceptional professionals.

Client of OnDemand Resources

This job posting is closed.

Operations Consultant-Call Center(4582)

Las Vegas, NV

About Client of OnDemand Resources:

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