Part-Time Client Success Specialist

Client Success Specialist - Work From Home, Part-Time

Part-time to begin; potential for full-time

Average 25 hours/week

Virtual/Home Office

POSITION OVERVIEW

The Client Success Specialist’s primary responsibility is to ensure that PR Brigade is an indispensable partner to its clients. Duties include:

Acting as a primary point of contact for a group of designated clients.  Developing an understanding of the personality and communication style of the client and adjusting interactions with the client to fit that style.  Regular content/topic generation calls with each client.  Educating clients about changes in social media that affect them, recommending changes in services, and selling additional marketing services as appropriate for each client’s success.  Regularly reviewing campaign success metrics and reports with clients, establishing new success metrics and campaign plans accordingly, and communicating campaign plans to the deliverables/content generation team. Ensuring campaign is meeting or exceeding each client’s goals, expectations, success metrics and quality standards.  Capturing each client’s information and data in CRM system per PR Brigade protocols.  Proofreading and editing articles/posts on behalf of designated clients as necessary. Posting articles and other content on behalf of designated clients as necessary

REQUIRED QUALIFICATIONS

Minimum 5-7 years experience in client service, account management or project management

 Minimum 5 years experience working on, designing and/or implementing successful social media, PR, marketing campaigns, or similar.

 Understanding of social media channels

 Proven ability to interact with all levels of management and work as a collaborative team member with internal and external clients

 Excellent verbal and written communication skills, excellent listening skills, excellent grammar, professional phone voice

 Strong creative writing and proofreading skills

 Bachelor’s degree or equivalent work experience in marketing, business or other related field

 Experience working in a less rigid workplace and/or home office environment preferred