Duties and responsibilities for this position include providing the Field Service Support for Advantor customers.
Knowledge and hands on experience with electronic alarm systems including CCTV equipment and associated hardware.
Knowledge and hands on experience with electronic access control systems and associated hardware.
Experience involving programming software associated with electronic alarm and access control systems.
GBR experience is a plus.
Two years of related college is a plus.
General knowledge and experience with Windows NT, 2000, XP, 2007
General knowledge and experience with MS Office
General computer hardware knowledge.
Ability to work unsupervised in a team environment.
Excellent communication and customer service skills.
Must have valid driver’s license for state of employment.
Must be able to qualify to operate a motor vehicle in United States.
Perform routine maintenance and service repairs for customers with technical, application and service related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
Perform preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
Provide system performance analysis on the IDS operational platform.
Gather information from field in order to duplicate any reported problems in lab environment.
Provide 24 hour per day, 7 days per week emergency service capability as needed.
Provide routine updates and implement software upgrades as needed.
Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
Assist with field installations of IDS, Access Control, CCTV and GBR systems as required.
Document all calls for service, preventive maintenance requirements and interface with technical support center as needed.
Ensure all required service documentation is completed daily and delivered to Service Department as required.
On-call service as required.
Vehicle travel is required.
Provide general maintenance and safe keeping of company vehicle.
Performs other duties as assigned.