Shift Lead (Supervisor)

The objective of a Which Wich? Shift Lead is to supervise fellow Team Members in making superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

Job Responsibilities:

Guest Service

Demonstrate Superior Service by providing "Service with Vibe".

Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests

2. Be the ambassador of the "Vibe" and the Brand – Lead by example

3. Respect and courtesy

4. Presenting a clean and polished image through our attire

5. Ambassador of Standards

6. Professionalism

7. Efficiency

8. No problem is too small - Never say No

9. Handle Guest complaints professionally

10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team

It is the responsibility of all our employees to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect.  All Team Members are required to demonstrate the following qualities:Honesty & Reliability

• Be truthful and honest with fellow Team Members, Management and our Guests
• Always arrive on time and ready for work in clean uniform
• Always follow Company policies and procedures
• As a Shift Lead, be reliable and consistent in performing supervisory duties

• Work until a task is completed, never leave a task unfinished
• Work at a fast pace to ensure our Guests expectations are met
• Work smart to be able to effectively juggle multiple tasks
• Direct fellow Team Members in the efficient and effective performance of assigned duties

• Interact with Guests and maintain an upbeat attitude at all times
• Communicate with Guests and fellow Team Members in a friendly, outgoing way
• When coaching Team Members, use positive reinforcement for tasks done correctly and effectively; when Team Members need coaching & guidance, demonstrate correct behaviors and be helpful and encouraging as they practice their skills

• Work in a friendly and attentive manner
• Coach and supervise fellow team members in a positive, constructive manner
• Treat all Team Members with courtesy and respect
• Be communicative and work collaboratively with Managers
• Seek opportunities to make for a more safe, efficient and friendly environment

Skills/Qualifications:

• High School Diploma or equivalent
• Minimum of 1 year food service experience with minimum of 6 months demonstrated supervisory responsibility
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to effectively follow and give directions
• Must be able to effectively delegate and supervise work among Team Members to ensure shifts run smoothly and all assigned tasks are completed