Contract opportunity through 8/9/13.
Plan, develop and implement strategic change management, including stakeholder engagement and internal and external communications, to support and promote Centerpiece, an ERP implementation program involving major business process change across business units and organizations.
Works to support successful implementation and ongoing support of Centerpiece by developing and executing necessary change strategies and tactics, including developing messages, determining senders and channels, creating materials and tools that address audience needs and expected impacts.
Identifies, analyzes, understands and responds to change needs across the businesses, geographies and organizations, including those of executives, managers and end users.
Align existing change methodology and develop plan to define tasks and manage execution for change management and communications in support of Centerpiece program activities and business needs, including executive needs, program needs, deployments and transition to ongoing production support.
Plan for program implementation of critical deliverables, but also use available resources to respond quickly to immediate needs and revisions in work plans.
Plan tactics, leveraging existing methodology, to address organizational and technical change impacts; drive identification of stakeholders/audiences and needs (on internal, external and individual project basis).
Plans will include:
Sponsor Plan based on Sponsor Model/ Stakeholder Map Stakeholder Engagement Plan, including Sponsor and Project Team coaching regarding change management Change/ Impact Action Plan based on Change Impact Assessments Communications Plan (including status, end user, manager and sponsor communications) to ensure communications alignment with Centerpiece objectives and business unit / geography priorities.
Develop communications channels and messages, routine and specialized communications efforts, working with site change leads for optimization.
This will include:
Assisting program manager with all Steering Committee and Executive Sponsor communication Engaging program, site leadership, site and functional team resources to develop approach and deliverables
Work with Training/Security lead to ensure change and training efforts are aligned, and appear as integrated activities to sites and end users Training Support Plan (in conjunction with Training/Security leads)
Readiness Plan, in partnership with Program Manager and Business leads (including developing ongoing measurements to assess readiness and realization of operating benefits, and working with businesses to ensure operational cutover and contingency plans are in place)
Sustainment Plan (including systems and staffing needed for ongoing operations) Monitor execution of strategy and plans.
Failure to meet deliverables would adversely effect supply chain operations, customer, vendor and employee relations.
Evaluate effectiveness of efforts and develop templates and process standards that embody best practices.
Create feedback mechanisms for continual process and deliverables improvement.
Support Business Readiness lead, Site lead and Program Manager in building relationships with Centerpiece and business, geography and organizational management.