Customer Service Provider

A reputable electrical company serving the San Jose, East Bay, and Contra Costa area is looking for a part time CSP. We're looking for a fun loving Call taker/Dispatcher who can provide world class customer service and experienced Technician dispatcher.

Our chosen candidate looks like-(Please send resume that reflect the following)

· Strong commitment to world class customer service.

· Strong multitasking skill a must; phone, computer, good listening skills
while entering data.

· At least 2 yrs dispatching/customer service experience a must with
good references.

· Be able to type 50 + words a minute, at least 80%+ accuracy.

· Level and calm head under pressure with customers and Technicians.

· Great fun loving attitude that knows how to work hard, have fun and get the
job done.

· 3 afternoons and every other Saturday.

· Superior verbal and written communication skills.

· Ability to work well and quickly under pressure.

· Superb follow-up and interpersonal skill sets.

· A knack for effective time management, organization and prioritizing,
flexible.

· Dispatching software experience a plus.

· Strong decision making, change management and negotiation skills.

· Ensures proper, accurate job notes in the system and in databases used to
communicate with customers, departments and technicians.

· Demonstrated verbal communication skills and ability to convey information
clearly and effectively.

· Capacity to understand and interpret customer needs and convey in job
description notes to the technicians while communicating with the
customer.

· Ability to timely dispatch technicians to customer appointments.

· Build solid productive relationships with team members.

QUALIFICATIONS:

· One to two years dispatching experience a must

· One to two years customer service experience a must

· Ability to effectively handle multiple tasks in a fast paced environment

· Strong telephone techniques and skills

· Proficient data entry skills, 50+ wpm with 80%+ accuracy

· Strong knowledge of personal computers and ability to navigate through
software applications quickly

· High School Diploma or GED

BENEFITS –

• Competitive pay & bonuses if goals are reached

• Working with great people, great culture, room for growth having fun while being paid well!