Posted 302 days ago in Legal
CURRENTLY INTERVIEWING!! LOOKING TO HIRE!!
ROBERT HADLEY ASSOCIATES - N.Y.'S #1 LEGAL SPECIALISTS
Our client, a diverse practice Midtown law firm seeks an experienced Technical Support Specialist. Candidate identified must have 3-5 years experience in an IT HelpDesk or support environment, as well as a high school diploma and some college preferred. Applicant selected will be responsible for providing basic network support as well as desk-side hardware and software support to attorneys and staff.
*Hardware setup and support including handheld devices
*Basic software troubleshooting on Ms Office, iManage, Internet Explorer, Carpe Diem, Elite, PDF and InterAction
*Assist in creating printer queue and maintain drive updates
*Assist with troubleshooting local network systems with network engineers etc.
*Law firm experience
*3-5 years experience in an IT HelpDesk or support environment
*3 + years of Level 2 desk-side support experience
*Working knowledge of Microsoft Office Suite of applications and extensive knowledge of Windows OS
*Must possess general knowledge of computer hardware and software
*Must have troubleshooting techniques and knowledge of LAN and WAN environment
*Experience with iManage Document Management; RightFax Desktop Faxing Software; InterAction Contact Manager; Elite Accounting System; and Carpe Diem Time Tracking and Entry
*Experience with HP LaserJet Printers and Ricoh photocopiers/printers
*Must posess outstanding customer service abilities
*Excellent written and verbal communication skills
*Ability to communicate with all levels of staff, attorneys, management vendors etc.
*Strong initiative, drive and ability to work in a team environment